BLUE PLANET SHIPPING POLICIES

We use UPS to ship our products to the US and they cannot deliver to a PO box address. Therefore we can only ship to a physical address and apologize for any inconvenience this may cause. For further information about shipping and rates outside the US, please call 707-464-9996.

Order Processing and Shipping Times

All order payments are processed the next business day (subject to credit approval). Following successful payment approval, we strive to have your package shipped as quickly as possible but it typically takes 24 hours to pack your shipment following payment approval. Please note that the delivery times quoted are based upon normal business volumes. During times of heavy volume (think Santa!), all services can take up to three (3) days longer.



New USPS Regulation

Due to "Heightened Security" measures all packages over 16 oz. going to an APO/FPO address will be returned to sender if they are not presented in front of a USPS clerk. Since we only use UPS as our shipper (except with special offers), as an alternative, customers can provide a continental US physical mailing address (no PO Boxes), to which we can deliver . We are sorry for the inconvenience.


Shipment Tracking

Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system. BLUE PLANET ORGANICS is given access to these tracking codes by the carrier once a package is shipped. Give us a call (707-464-9996) and we will forward the tracking code.

Special Instructions for Delivery

BLUE PLANET ORGANICS cannot accommodate special instructions for delivery such as leaving at the side-door or leaving with the concierge that are entered by customers in the special instructions field of the orders. UPS doesn't accommodate these special instructions and BLUE PLANET ORGANICS is bound by the service provided by the courier.

UPS Shipping Policies / Terms and Conditions of Service

For shipments to the US, we use the services of UPS. As such, we are bound by the terms and conditions of their service. We would like to bring your attention to the following specific terms of this service. For more detailed information on UPS policies: www.ups.com

Special Instructions for Delivery

UPS cannot accommodate special instructions for delivery such as leaving at the side-door or leaving with the concierge BLUE PLANET ORGANICS cannot be responsible for providing UPS with special instructions for delivery that are entered by the customers in the special instructions field of the orders.

Deliveries Attempted Three Times without Extra Charge

If UPS is unable to complete delivery of a package, a notice will be left at the consignee's address stating that delivery has been attempted. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made without additional charge.